Returns & Exchanges
At Montezuma, we want you to be completely satisfied with your home furnishings. If a piece doesn't perfectly fit your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Item
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive safely at our warehouse.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned furniture, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing