Frequently Asked Questions
Everything you need to know about bringing Montezuma quality into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-10 business days. For larger furniture pieces, our white-glove delivery service may take up to 14 business days to ensure safe transport and professional assembly in your home.
Do you offer a warranty on Montezuma products?
Yes, all Montezuma home products come with a 2-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized furniture items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are the materials used in your furniture sustainably sourced?
At Montezuma, we prioritize sustainability. We use FSC-certified wood and eco-friendly finishes to ensure our products are safe for your home and the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.